Returns Policy - Treats N Treasure

1. Return Eligibility:

• Items must be returned within 30 days of the date of purchase.
• To be eligible for a return, items must be unused and in the same condition as received, with the original packaging intact.
• Perishable items, such as freshly made treats or items past their expiry date, are not eligible for return.

2. Return Process:

• To initiate a return, please contact our customer service team with your order details and reason for return.
• Our team will provide you with a return authorization and any necessary instructions for the return process.
• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.

3. Refund or Exchange:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed back to the original method of payment within a reasonable timeframe.
• Exchanges for a different item may be arranged depending on availability.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photographic evidence.
• We will work to promptly resolve the issue by offering a replacement, exchange, or refund as appropriate.

5. Contact Us:

• For any questions or concerns regarding our returns policy, feel free to reach out to our customer service team at 9A Highfield Road, Prestwich, Manchester, M25 3AW or email us at sales@treatsntreasures.co.uk.

Please note that this returns policy is subject to change at our discretion. We appreciate your understanding and cooperation as we strive to provide exceptional service to all our valued customers. Thank you for shopping with us!